What is the best way for a patient care technician to respond to a patient expressing severe pain, stating "I feel like I'm dying"?

Responding to a patient expressing severe pain requires empathy and effective communication. Acknowledging the patient's feelings by saying, "I'm sorry you're in so much pain," shows compassion and validates the patient's experience. This response helps build trust and reassures the patient that their discomfort is taken seriously. Encouraging the patient to describe where the pain is located is crucial for understanding their condition and facilitating appropriate care.

Effective communication in this situation not only addresses the patient's immediate distress but also provides valuable information that can be relayed to the healthcare team for further assessment and intervention. This approach focuses on patient care and provides an opportunity for the patient to express their needs, which can be critical in managing their pain effectively.